Refund Policy

  1. You can decide to return any product purchased on for a full refund within 45 days of receipt of shipment.
  2. If you are in the Americas: 
    Please email or call our customer service line at 800-223-7610 to request a return authorization form. You must return product using a trackable carrier method (UPS, FEDEX, USPS w/tracking). If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.

    If you are outside the Americas/anywhere else in the world: 
    Please email or call our customer service line at +39 02 4399 8986 to arrange your return.
  3. All refunds will occur via the original payment method.


Note: we can only accept returns on items purchased from Items purchased from authorized ITALIA INDEPENDENT retailers must be returned to the original online retailer or place of purchase.