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FAQ

In this section you will find our answers to the most frequently asked questions about orders, shipments, purchases and deliveries, registering on the website and about all the services offered by Italia Independent. Should you need further assistance, you can always contact our Customer Service at: customercareecommerce@italiaindependent.com.

You have several possibilities starting from the Home Page:

If you want to find out what www.italiaindependent.com has to offer, select from the menu the type of eyewear (sunglasses or eyeglasses), the brand and the category (“men”, “women”, “new arrivals”, “best sellers”), and then use search filters to browse.

If you want to find a specific product, enter one or more terms related to your search in the “Search” box and you will see a list of products relating to the searched term.

First click on the product you are interested in. This will enable you to see the product sheet, which contains detailed information on the item. Then click on ‘Add to Basket’ to place your order.

Making purchases on www.italiaindependent.com is quick and easy. Click on a product you like to see the relevant product sheet and all the relevant information on the item. Click on the ‘Add to basket’ button to add it to your shopping basket. A box will open at the top where you can decide whether to go to the “shopping basket” section or proceed directly to checkout to make your purchase. When you have finished shopping, click on the ‘shopping bag’ icon at the top right to proceed with your order. Remember that you can change the quantity of items you wish to purchase or remove items on the first page of the shopping basket page. If you want to complete your purchase immediately, click on ‘Go to checkout’ and log in, if you are a registered user, or register on the website if you have not already done so. You can complete your purchase even without registering. You will be asked to choose a shipping and a billing address. In the next step you will be asked to select the type of shipment you want. Lastly you can choose from the available payment methods (credit card, paypal or bank transfer). www.italiaindependent.com wishes to remind you that payment is completely secure, as credit card data are protected from unauthorised access by SSL (‘Secure Socket Layer’) encrypted data transfer, which cannot be accessed by third parties. Lastly, after checking all your transaction details, the information on your order will be sent to www.italiaindependent.com and a thank you message will inform you that your purchase has been completed successfully.

There are generally no limits to quantities or amounts. However, www.italiaindependent.com may reserve the right to limit the purchase of some special limited series products.

Not at all. You can try as many times as you like and then decide not to complete your order even though you have added products to your basket.

The ‘promotional code’ is a discount voucher that may be given for use in special promotions. The conditions for obtaining this code will be provided in a specific Newsletter during special events. If you have a promotional code, all you need to do is enter the code in the field on the shopping basket page by clicking on the “I have a voucher code” button.

After entering the data required for payment you will be directed to the preview page and finally to the purchase confirmation page which contains the order number and date. A thank you message will inform you that the purchase process has been completed successfully. Lastly, you will receive an email containing the details of the order you submitted and confirmation that it has been received. If you do not receive any notification from us within 24 hours, please write to us at customercareecommerce@italiaindependent.com.

To check the status of your order, log in and access your Account to see all the information you require. Remember that customer care staff are at your disposal to provide you with any further information you may need.

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